F.A.Q

Returns

Due to the intimate nature of yoni eggs and other feminine hygiene products, returns will NOT be accepted. Yoni Eggs, Ben Wa Balls, Yoni Wands, and all other feminine hygiene products are non-refundable/exchangeable for hygienic and safety reasons. ALL SALES ARE FINAL!!!!

Damaged yoni eggs and other yoni gemstones will be replaced free of charge (we do require that you send the damaged items back; we will provide a pre-paid shipping label). Replacement items will not be sent out until returned items have been received. 

Please inspect your shipment promptly (we recommend not ordering if you will be out-of-town) we require you contact us with in 72 hours of confirmed delivery about any damaged items. Contact after 72 hours voids our exchange policy. Pictures are required of the damaged items via text or email. Please send clear pictures in good lighting. 

Our sizes are different than other yoni egg sellers, there is no standard size yoni egg among sellers. Returns will not be accepted for size differences, please do not compare our sizes with other sellers.

If you need to return an item, please Contact Us with your order number and details about the product and the issue you may

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Please contact us with any questions, comments, or concerns. We would be happy to assist you to solve any issues. Orders are shipped within 1-5 business days after order is placed. Please note, your order is not shipped the same day it’s placed. Please allow up to 24 hours for tracking information to update. The days for your shipping does not start until your order is actually shipped not from the day you place your order. If you paid for two day shipping, once your order ships will be considered day one of shipping.