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Please contact us with any questions, comments, or concerns. We would be happy to assist you to solve any issues. Orders are shipped within 1-5 business days after order is placed. Please note, your order is not shipped the same day it’s placed. Please allow up to 24 hours for tracking information to update. The days for your shipping does not start until your order is actually shipped not from the day you place your order. If you paid for two day shipping, once your order ships will be considered day one of shipping.